buzzbox has built in reports that can be run at any time. You'll gain insights in to the number of calls being made, which extensions are used the most, access to call recordings and key performance indicators.
Access in-depth charts within a few clicks and produce reports on groups of staff or the entire organisation. Access to statistics can be limited by user, allowing staff managers access to only their extensions and no-one elses.Instant graphical charts and reports on-screen
Every extension can be accessed by managers or trainers, so that live calls can be listened to and monitored. If required it's even possible to talk to the trainee whilst he is speaking to a caller without the caller realising.Listen in on conversations from your office desk or at home
If you require full CDR reports, buzzbox will produce the call history of your organisation in a downloadable format that can be used for reporting offline. A powerful search tool allows you to find call records with a few clicks.Full CDR call reports available
The product is awesome, the service is a joy, we are saving money, plus we were very pleased to see the back of our old provider! I'm using the system now to incredible effect, the training and coaching is off the charts.
We have been really happy with the service provided by buzzbox, it has reduced our call costs dramatically. Lots of our staff work all over the world and we have lost international call charges. Faultless and easy service!
Great personal customer service where we don't feel like one of a long list of frustrated callers. Wonderful facility at the fraction of the price of other similar telecoms solutions. Superfast install & easy to use system.